We developed the digital quality model to provide an open benchmark for digital – technology, data, and online experience – for local public service organisations. Digital maturity models abound, but they are often locked behind paywalls, or you have to employ a certain consultancy to use them. Ours is open, for anybody to use.
Councils are encouraged to take the time to really understand their current context and situation, as well as the detail of the model itself.
The process can be completed as a self-assessment, a peer-assessment for by bringing in someone independent.
The council identifies which level it is at within each dimension, and provides evidence for these choices in the assessment pack. The levels are then entered into the calculator to produce the overall level for the council.
The council can also then decide which level it would like to aim for within each dimension. An action plan can then be put together, using a comprehensive list of ideas and guides to implementing them.
Here is a terrible video, explaining all the basics.
The levels are used to describe a council’s overall position, as well as the level of each individual dimension in the assessment.
Little ownership, planning or control, few benefits realised.
Good practice is emerging, but adoption is patchy.
Things are working well in some areas, but is applied inconsistently.
There is consistent good practice, achieving good outcomes.
The council is able to use digital to radically change itself.
The foundations are dimensions that every organisation needs to have in place to enable good digital and change work.
The practices are more specific to digital, and articulate all the areas of activity that makes up good digital work.
If you would like to find out more about the model, download the documentation, and find out more about how other councils have made use of the model, you need to join the Localise online community and jump into the quality model conversations.
Just complete the form with your details and access will be arranged forthwith!
This work is licensed under a Creative Commons Attribution-NoDerivs 4.0 International licence.
You are free to:
Share – copy and redistribute the material in any medium or format for any purpose, even commercially.
The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
Attribution – You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
NoDerivatives – If you remix, transform, or build upon the material, you may not distribute the modified material.
No additional restrictions – You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
The license has been chosen to open up the model to the greatest possible use, whilst maintaining consistency in its application.
The ‘no derivatives’ condition aims to limit the number of versions in circulation. There’s more benefit to everyone if we are using the same model.
So rather than making changes individually, if you have ideas on improving the model, please get in touch, and they can be rolled into the next release.
Well done for making it this far!
As a reward, here is a sneak peak at our prototype online self assessment tool for the digital quality model.
This doesn’t replace an in-depth assessment at all, but is a useful way to quickly understand where your organisation is and what areas need focus.