Library What’s wrong with business cases Business cases are lies. Not wilful lies usually, but they end up with the same results: misleading, misinforming and hiding reality.
Library What a digital organisation looks like There’s been a lot of work to define what a good digital service looks like (see for example the government’s Digital Service Standard). It’s less obvious what to do if you want to make your whole organisation digital, and there are even fewer success stories to model yourself on.
Library Creating better acceptance criteria for user stories Acceptance criteria (ACs) are a key part of user stories. They set the boundaries of what should be achieved - telling the developer when to stop, the QA how to test, and the product owner what to expect. Because they’re used by technical and non-technical people, ACs must use simple language and be non-implementation specific. This post looks at why we changed our approach to ACs on GOV.UK Verify and the effect it has had on the team.
Library Six alternatives to traditional top down public service delivery Many councils have made it this far by cutting back on their existing model of public service delivery - in some cases right to the bone. But what do they do when all the incremental cuts that can be made have been made? One potential avenue may be to ask if there is a completely different operating model for addressing a particular need.
