Library The Government IT Self-Harm Playbook No matter how well intentioned, when it comes to IT government has an awful habit of messing things up.
Library Citizens Portals Y / N? “I really wish I had one place where I can see all my transactions with the council”, said nobody, ever. In all the workshops, co-design sessions and user interviews FutureGov has done over the last eight years no one could recall anyone expressing that kind of need.
Library Making government as a platform real If you want a natively digital nation, or a state, or a city, or whatever, my message today is you actually need to be bold enough to create some new institutions; institutions that are of the internet, not on the internet.
