Article Our framework for (digital) strategy 3 July, 202420 September, 2024 We are doing a fair bit of strategy work with councils at the moment, and have hit upon a framework for putting them together which seems to help keep strategies strategic, and thus make them more useful. I’m typing here about the work we're doing on digital strategies specifically – although this stuff may well…
Library Boring magic Recently I’ve been working on a team thinking about what digital government services might be like in the near future. Conor, our interaction designer, summed up the last 9 years rather well. ‘We essentially create boring magic.’
Library ‘We’re not leaving this bar until we’ve come up with such a great idea that I can’t sack you’ The third list I’m going to tell you about very quickly is the BBC iPlayer, which of course is nothing more than a list, presented well. A list of telly programmes and radio programmes. I thought I’d tell you the story of how we came up with it in the very, very first place, before it was a list.
Library 15 Principles of Good Service Design The 15 universal principles for designing services that work for users. Use them to design, assess or monitor the quality of any service.
Library Making government as a platform real If you want a natively digital nation, or a state, or a city, or whatever, my message today is you actually need to be bold enough to create some new institutions; institutions that are of the internet, not on the internet.
Library An introduction to Wardley (Value Chain) Mapping A comprehensive introduction to the process of mapping value chains, which helps you focus on what really matters.
Library New Operating Models for Local Government – Understanding the Variables Importantly, I want to emphasise that exploring new operating models entails fundamentally rethinking the role of a local authority and what it's uniquely placed to do for its community.
Library What a digital organisation looks like There’s been a lot of work to define what a good digital service looks like (see for example the government’s Digital Service Standard). It’s less obvious what to do if you want to make your whole organisation digital, and there are even fewer success stories to model yourself on.
Library Six alternatives to traditional top down public service delivery Many councils have made it this far by cutting back on their existing model of public service delivery - in some cases right to the bone. But what do they do when all the incremental cuts that can be made have been made? One potential avenue may be to ask if there is a completely different operating model for addressing a particular need.
