Library Local Government Service Design Maturity Model "The Local Government Service Design Maturity Model has been developed for service designers in local authorities to use with council staff. It helps councils to explore how well they support and grow service design practice. Councils can use the model to ascertain where service design approaches are already adding value or could add more value, and to identify opportunities to develop the capabilities and conditions for service design to thrive."
Library Comparing service design and business analysis As I’ve spoken about service design over last few years a number of people have told me that they are business analysts and that they do the things that a service designer does. I’ve especially heard this a lot working with government organisations in the UK. I’ve also seen service designers working more like business analysts which doesn’t always help the teams or organisations they’re working with.
Library There is no ‘digital service design’ Service design will never be effective if it’s only seen as ‘digital’ or given the remit to work as ‘digital’.
Library Where do service designers fit within an organisation? Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on services which by nature don’t always fit current organisation structures.
Library 15 Principles of Good Service Design The 15 universal principles for designing services that work for users. Use them to design, assess or monitor the quality of any service.
