Library A plea for the lost practice of information architecture How the Winchester Mystery house shows us what we risk if we conflate agile with constant bottom-up iteration and don't do any information architecture.
Library How to build an intranet When I started at the Royal Borough of Greenwich, I joined a team tasked with redesigning our staff intranet. We’re now 3 years, 1 live product, 2 releases and several iterations into this work. What follows is my attempt to write something about it.
Blog Should you develop a single customer account? 8 July, 202320 September, 2024 Carrie Bishop’s rather well-known post on this subject was published in 2016. In the 7 years that have passed, have things changed? Not really. I dare say that if you were to stand in a town centre and ask passers-by whether they would find it useful to have everything they interact with their local council about…
Library Citizens Portals Y / N? “I really wish I had one place where I can see all my transactions with the council”, said nobody, ever. In all the workshops, co-design sessions and user interviews FutureGov has done over the last eight years no one could recall anyone expressing that kind of need.
Library The website MOT: 7 hallmarks of a good website in 2020 Importantly – unlike an MOT – this isn’t a pass/fail thing or just a checklist to work through: it’s about areas to improve and problems to fix more or less urgently and it’s necessarily specific to an organisation and its audiences.
