Resource Free resource: service discovery template 27 April, 202420 September, 2024 This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you might want to use this is right at the start of your digital work, when…
Guide Good decision making 8 January, 202420 September, 2024 Decision making is a key part of our approach to good digital work. In this guide, I walk you through why it matters so much, what bad and good decsion making looks like, and suggest a simple model to use to improve the way you do this in your organisation. Download the slides: Good decision…
Library What’s wrong with business cases Business cases are lies. Not wilful lies usually, but they end up with the same results: misleading, misinforming and hiding reality.
