Blog Is there a role in reformed public services for ‘system navigators’? 7 July, 202420 September, 2024 I’ve been mulling a bit on what could be funded at the front line of local public service delivery, were we to save a bunch of cash at the back end by harmonising some bits of IT and digital spend. The driving force, remember, for this drive for consolidation is not some techno-utopian centralised vision, but…
Blog Countering the AI hype 10 April, 202420 September, 2024 It’s hard to look at LinkedIn these days without being instantly confronted by AI enthusiasts, almost foaming at the mouth as they share their vision for how the public sector can save millions, if not billions, of pounds by simply using AI. It sounds so easy! As a chief executive I would be reading this…
Blog Was the local digital declaration too ambitious? 8 August, 202320 September, 2024 There have been a few posts flying around the bits of the internet with an interest in digital and technology in local councils recently, reflecting on the local digital declaration, which is now 5 years old. Here’s one from the Local Digital team themselves, Tass’ excellent post about Warwick, another from the nice folk in Stockport, and a good…
Blog Should you develop a single customer account? 8 July, 202320 September, 2024 Carrie Bishop’s rather well-known post on this subject was published in 2016. In the 7 years that have passed, have things changed? Not really. I dare say that if you were to stand in a town centre and ask passers-by whether they would find it useful to have everything they interact with their local council about…
