Article The roles you really must have on your digital team 6 August, 202320 September, 2024 The ideal The GDS service manual is very clear on the roles required to run a proper multidisciplinary team to deliver digital services. It states that you must have a product manager service owner delivery manager user researcher content designer designer developer And this is, of course, quite right. Doing good digital work means taking it seriously,…
Blog Should you develop a single customer account? 8 July, 202320 September, 2024 Carrie Bishop’s rather well-known post on this subject was published in 2016. In the 7 years that have passed, have things changed? Not really. I dare say that if you were to stand in a town centre and ask passers-by whether they would find it useful to have everything they interact with their local council about…
Article Why big programmes suck – and what you can do about it 8 March, 202320 September, 2024 A lot of the time digital and technology work doesn’t produce the hoped for results because it’s part of a big programme. Lots of organisations love a big programme. They are useful ways of unlocking money from capital pots, they can make those involved feel pretty good about themselves when talking about big numbers and…
