Blog Should you develop a single customer account? 8 July, 202320 September, 2024 Carrie Bishop’s rather well-known post on this subject was published in 2016. In the 7 years that have passed, have things changed? Not really. I dare say that if you were to stand in a town centre and ask passers-by whether they would find it useful to have everything they interact with their local council about…
Article Why big programmes suck – and what you can do about it 8 March, 202320 September, 2024 A lot of the time digital and technology work doesn’t produce the hoped for results because it’s part of a big programme. Lots of organisations love a big programme. They are useful ways of unlocking money from capital pots, they can make those involved feel pretty good about themselves when talking about big numbers and…
